FAQ

FREQUENTLY ASKED QUESTIONS 

 

HOW LONG IS SHIPPING?

We process orders Monday - Friday.

Shipping within Australia is free.

International shipping costs $15 or FREE for orders over $70

Please allow 24-48 hours from your payment being cleared for your order to be posted.

After your order is posted, you will receive it within 7-10 business days. (Australia)

 

 HOW DO I APPLY THE LASHES?

For a detailed guide on applying your lashes & some extra tips, see our blog

 

IS GLUE INCLUDED IN MY ORDER?

At this point unfortunately, no. In keeping with our cruelty free & vegan ethics we are currently trying to formulate an ethical glue at an affordable price for our customers. Keep updated through our social media which will be updated with more information as it comes.

 

 WHAT’S YOUR RETURN POLICY?

Change of mind returns are accepted within 7 days of receiving your order, customer covers shipping – items must be unused and undamaged, do not take the lashes out of their tray if you choose to return your lashes. A refund will be given once the lashes have been received.

For lashes that are received damaged returns are accepted within 30 days. Contact us as soon as you notice your item is faulty.

For quickest response time, contact us on our Facebook page at www.facebook.com/elaralash

 

WHATS YOUR MOST EFFICIENT POINT OF CONTACT?

Contacting us through our Facebook page is the fastest way to reach us. Majority of enquiries through our Facebook page are followed up within 1-2 hours.

You are also welcome to DM us on Instagram or contact us through our contact form on the website.

Facebook.com/elaralash

Instagram.com/Elaraau